Consumer Protection

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Obligations of Providers of Goods or Services to Consumers:

Act 24240 Section 10 ter (text pursuant to Act 26361) and 2697 (Official Gazette 1432/08 CABA) Termination of Contracts. Whenever a contract for the provision of services, including public utilities, has been made by telephone, electronic mail or the like, such contract may be terminated at the option of the consumer or user by the same method used. The company receiving the request for termination of service shall send to the consumer or user, without charge, to his/her address a reliable record of such termination within seventy-two (72) hours of receipt of the request for termination.

This provision shall be published in the invoice or equivalent document that the company may send regularly to the consumer or user’s address.

For more information contact http://www.buenosaires.gov.ar/areas/produccion/def_consumidor

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