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General Conditions of Contract

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Information about the General Conditions of Contract:

Medical Services: terms and conditions

Notice is hereby given that the medical aspect of the assistance required shall be provided by OSDE Turismo Médico, Organización de Servicios Directos Empresarios, hereinafter OSDE Medical Tourism, acting exclusively as an intermediary between the patient and the medical service provider.

1. The patient shall contact by the preferred means to communicate and explain what type of medical care is required.

2. Upon receiving information, OSDE Medical Tourism examines the case and draw up a list of questions, medical history summary and studies to determine the feasibility of performing the medical procedure that the patient requires. It is worth mentioning that patients shall not forget or omit any data of interest about their health or any other pertinent information required, being that the first consideration for performing surgery or any specialized study based on data provided.

3. Whenever the health care professional assigned or chosen by OSDE Medical Tourism or the one chosen by the patient on the list of providers offered, considers the procedure to be performed difficult to carry through, despite the patient having supplied the pertinent data.- OSDE Medical Tourism reserves the right not to perform the procedure whenever the health care professional considers it a high-risk practice, contraindicated for the patients health, or whenever it does not need to be carried out. Thus, the final decision shall be taken whenever the health care professional contacts and examines the patient personally, asking additional studies to this end as well.

This resolution does not remove the possibility of further consultations to assess the contingency to meet and / or other professional decision.

4. When the patient enters the clinic he chose for his/her attention, the health care professional receiving the patient shall have him/her sign a form called "Informed Consent" that indicates type of procedure to be performed, the reasons and the likely consequences of the action. Acceptance and signature of consent is mandatory legislation throughout our country.

5. The patient does not have to pay any extra money for the medical attention agreed in the contract signed with Interturis SA, except expenses considered "extra" arising from his/her companion’s phone calls, travel expenses not previously agreed, etc. The precise determination of the services included and not included shall be previously agreed with OSDE Medical Tourism agents.

6. Upon completion of the agreed procedure, the patient will be discharged from the clinic under pertinent recommendations and with the possibility to communicate with a cell phone 24 hours a day for any concerns that may arise.

7. Should there be a complication related to the agreed procedure requiring a longer stay as well as longer clinic stay, all medical expenses resulting from the contingency shall be absorbed by Interturis SA. Should there be health problems during hospitalization unrelated to the procedure performed, the patient shall pay any unexpected expenses.

8. The professional shall give advice and recommendations until final discharge, after which the patient will be able to get back, stay or go on tourist trips in the country. For small surgeries or practices, the patient may go on tourist trips during the immediate postoperative period, under the directions recommended by the health care professional, and precautions for each particular case.

9. When according to the health care professional the patient is safe and ready for final discharge, he/she will receive a full report with copy of studies performed so that they can be reviewed in the country of origin. The patient will also receive information on the health care professional in Argentina should the patients physician need to be informed.

RESERVATIONS AND PAYMENTS: After signing the contract for medical services, payments shall be made in the manner and within the period agreed; a proportional deposit shall be made. The amount of the deposit as well as payment period are subject to change without previous notice according to packages or service tours additionally added.

The rest of the payment shall be made as agreed, either pre-trip or once arrived in the country, pursuant to the terms of the travel services requested.

All full or partial payments made ​​by customers to pay the price for services shall be made in U.S. dollars by deposit or bank transfer to Interturis S.A accounts available for such payments, or otherwise, in the amount of pesos needed to obtain U.S. dollars in the market at the exchange rate that Interturis S. A. set for each day and that shall be informed by the seller at the time of the preparation of the bill and the customer agrees to that effect to make the necessary payments to the full cancellation of the amounts agreed in U.S. dollars.

All amounts paid before the final confirmation of services are perceived as reservation or deposit.

Required Documentation: Patients shall send all the documentation requested by providers in order to contract medical services. This is mandatory, being the patients personal responsibility to send any information and medical background requested to evaluate and make an accurate diagnosis.

CANCELLATIONS: In the case of cancellation of the medical service, either after deposit or full payment, the cancellation policy sets out:

a) reservation/deposit refund shall depend on when the cancellation occurs and shall be subject to expenses incurred and contractual conditions under which providers provide the services.

b) if cancellation occurs after full payment of the service, but the patient is still in the country of residence, an amount for expenses incurred shall be retained and subject to the contractual conditions of providers.

c) if cancellation occurs after full payment of the service, but the patient is already in the country, an amount for services already provided and for expenses already incurred shall be retained, pursuant to time and instance.

Tourism services cancellations are subject to General Conditions of Contract for Tourism Services and are independent of medical services.

SERVICE RETURNS: They shall be taken within 30 days of completion of the last service contracted through us. After this period the patient is not entitled to request any return of services, whatever the cause. Such return of services shall be processed within 30 after request.

Limitation of LIABILITY: Regarding services contained in this contracting order Interturis S.A. Leg 10347 and / or their agents are only intermediaries in the reservation or contract of the many tourist services and the service providers, thereby limiting its liability. OSDE Medical Tourism provides the link between the patient and the professional and health institution selected especially for the specialty needed, acting as an intermediary and without any liability on the performance and outcome of the medical practice provided. Before performing any medical practice, the patients shall be fully informed about potential harms and benefits in order for him/her to decide whether or not he/she wishes to undergo such medical practice.

Acknowledging such information the patient releases and discharges Interturis S.A from any liability for disagreement with expected result, mala praxis, complications or contingencies during medical procedures. These terms and conditions are governed by the laws of the Argentine Republic and the parties hereby submit to the jurisdiction of the Courts of the Ciudad Autónoma de Buenos Aires, renouncing to their own jurisdiction.

Acknowledgment of Conditions: Once a reservation or deposit payment has been received, patients unconditionally accept and acknowledge all these terms and conditions.


Tourist Services: terms and conditions

RESERVATIONS AND PAYMENTS: Following the reservation of tourism services, payments shall be made in the manner and within the period agreed; full payment shall be made 30 days before departure. In the case of air services, they shall be fully paid at the time of issuance. National tourism services shall be quoted and contracted in pesos while tourism services abroad shall be quoted and contracted in U.S. dollars, therefore all full or partial payments made ​​by customers to pay the price for services shall be made in U.S. dollars by deposit or bank transfer to Interturis S.A accounts available for such payments, or otherwise, in the amount of pesos needed to obtain U.S. dollars in the market at the exchange rate that Interturis S. A. set for each day and that shall be informed by the seller at the time of the preparation of the bill and the customer agrees to that effect to make the necessary payments to the full cancellation of the amounts agreed in U.S. dollars. At the time of reservation, customers shall complete a service request indicating full name exactly as it appears on their passports. Price quotations and bookings for services that make up the tour are subject to change without previous notice when there is a disruption in services, changes in costs or expected exchange rates, for reasons not attributable to the parties. All amounts paid before the final confirmation of services are perceived as reservation. The final confirmation of the services and respective prices shall occur with the issuance of passages and/or orders of services and billing. Credit operations shall meet the requirements set for the same purpose. Otherwise, the applicant shall complete the payment of the balances at the time limits and conditions set forth down when contracting.

RATES INCLUDE: Services specified for each itinerary. Accommodation in the hotels, apart hotels, hostels, timeshares referred to in the itineraries or similar, according to chosen rate. The total days of accommodation, taking into account that the day of accommodation is computed from 15:00 and ends at 12:00 of the following day regardless of the time of arrival and departure and the full or partial use of it, unless otherwise stated on the pertinent voucher. The duration of the tour shall be indicated in each case considering as first day the day of departure and as the last one including the date of departure from the destination, regardless of the time of arrival or departure on the first or last day.

RATES DO NOT INCLUDE: Services not specified for each itinerary, taxes, VAT, DNT (National Tourism Tax), QN (gross income air tax), airport fees, tolls, baggage charges. Meals (unless otherwise stated on the pertinent voucher) , beverages, etc. Extra services of any kind such as: washing clothes, tips, phone calls in any case and in general, consular visa fees if necessary, etc. Stays, meals and/or additional costs due to cancellations, delays in departures or arrivals or otherwise of means of transport (planes, buses) or due to unforeseen and / or beyond our control reasons. No insurance either personal or on baggage. Any other services or expenses of a personal nature not specifically stated in the tours or travel vouchers from our company or in the pertinent general conditions. Otherwise it shall be specifically stated on the pertinent voucher. Meals on the route, unless those specifically included in the programs. Related charges and interest in credit operations.

TRAVEL DOCUMENT REQUIREMENTS: It is the passengers personal responsibility to hold their own individual travel documentation required by competent authorities at every destination.

CANCELLATIONS: Amounts paid for reports, administrative expenses, stamp and seal tax shall not be refunded. In the case of discontinuance affecting services hired by the agency, the refund shall be subject to the same contractual conditions under which the respective companies provide services. In all refund cases, the agency will retain the price of expenses incurred plus a ten per cent commission of the services hired by the agency. In every case, the cancellation shall be duly notified. Cancellations, date or tour changes made upon request shall imply payment of a change of booking/cancellation fee stated at time of contracting, depending on kind of service and cancellation date with respect to departure. Decree 2182/72 SECTION 21: In the event of cancellations affecting services contracted by the agency, the refund of such services shall be subject to the terms of the agreement under which services are rendered by the pertinent companies. In the event there are refunds, agencies shall be entitled to deduct up to ten (10) percent for themselves. When a passenger does not voluntarily use hired services on the date and time set, whatever the cause or reason, he/she is not entitled to any refund.

SERVICE RETURNS: They shall be taken within 30 days of completion of the last service contracted through us. After this period the passenger and / or the travel agency selling the service are not entitled to request any return of services, whatever the cause. Such return of services shall be processed within 30 after request. Return of air services shall be processed pursuant to the periods set forth by airlines.

CHARTER SERVICES: Air-tickets for non-scheduled, special or charter flights are valid only for such flights, not accepting changes or modifications of any kind. Failure to be present at the time of boarding, for whatever reason, shall render any return invalid.

LIMITATION OF LIABILITY: The travel agency shall not be not liable for any damages that may be suffered by passengers or their property for whatever reason. Regarding services contained in this contracting order Interturis S.A. Leg 10347 and / or their agents are only intermediaries in the reservation or contract of the many tourist services and the service providers, thereby limiting its liability pursuant to Act 18829 section 14, pertinent paragraph, Regulatory Decree 2181/72 for Travel Agents, and shall be therefore liable for compliance and implementation of the Obligations pursuant to Act 19918 section 22 (International Convention Travel Contracts). Thus, it disclaims all liability for defects in services, accidents, damages, lack of valid travel documents, lost/mishandled baggage, and / or other unforeseen problems, for whatever reason. Transportation companies shall not be liable for any act or omission while passengers are not aboard their units. The transport contract issued by transportation companies in the development of our programs, shall constitute the sole contract between them and the buyer. Nevertheless, the liability of the company, whether as organizer or travel intermediary shall be determined under the provisions of the International Convention on Travel Contracts adopted by Act 19918. Interturis S.A. Leg 10347 shall not be liable for events that occur by force majeure or superior force, climatic factors or acts of nature that happen before or during the development of the tour and that may prevent, delay or in any way hamper the total or partial implementation of the services provided by the company, pursuant to the provisions of the civil code.

PASSENGERS’ RESPONSIBILITY AT AIRPORTS: 1. According to the new security rules at airports, passengers are notified that they shall be aware and learned about ways of behaving and acting as well as prohibited and dangerous items to transport as well as its packaging or handling, being its exclusive responsibility for situations arising thereof. At airports passengers are constantly reminded that they should not leave their own personal belongings unattended at any time as they are the sole responsibility of the passengers. 2. It is also the responsibility of passengers anywhere in the country arriving at Ezeiza International Airport on the scheduled day and time for departure.

ALTERATIONS OR MODIFICATIONS: The company reserves the right, for technical or operational reasons, to alter wholly or partially the daily schedule and / or services that make the trip (tour), before or during the implementation of the same. Unless otherwise expressly stated, the stipulated hotels may be changed for others of equal or higher category within the same urban center at no charge to the passenger. Regarding these alterations or modifications the passenger shall not be entitled to any compensation. The company may cancel any tour when any of the circumstances provided for in Section 24 of Decree 2182/72 occur. Once travel has commenced, suspension, modification or termination on the part of the passenger for personal reasons of any kind , shall not result in any claims, refund or return.

RULES OF IMPLEMENTATION: the provision of services shall be exclusively governed by these general conditions , by Act 18829 and its regulations and by the Brussels Convention adopted by Law 19918. The present general conditions along with the remaining documentation that is delivered to passengers will constitute the Travel Contract.

ACCEPTANCE: Once a payment on a booking has been received, passengers unconditionally accept all these General Conditions. Furthermore they declare to know the documents needed to travel abroad.

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